A repair at a popular BC car shop that specializes in glass didn’t go how a customer expected, and she asked the BC tribunal for damages.
Stacey Morrison initiated a BC Civil Resolution Tribunal case against Broco Auto Glass for $3,000, claiming that it installed a replacement windshield improperly and damaged her car.
In response to her claim, Broco said it wasn’t negligent and that she was not liable for the damages. Morrison sought $3,000 in damages for a diagnostic inspection and car repairs.
Morrison claimed that Broco didn’t properly seal the windshield during its replacement in January 2023, which caused water to leak into the car and damaged a sensor. To win this case, Morrison had to prove that Broco was negligent.
She provided the tribunal with an invoice from a different dealership on May 2023 stating that “the customer reported water ingress in the driver’s footwell.” The invoice showed a water leak from the left side of the windshield.
“Aftermarket windshield was not done properly — windshield too far to the right,” the invoice added.
Broco still denied the claim and provided a statement from an employee dated August 16, 2024. The statement said that an employee named TJ had been a certified glass tech for 22 years and a manager at Broco for nine. The statement added that he did a water test and found no leaks. He also made a video, which was deleted and unavailable for the tribunal.
The tribunal weighed the dealership’s statement more than the one TJ provided since TJ was not a neutral party. It didn’t help Broco’s case that there was no evidence of the pressure tests that were done.
A June 2023 invoice from the dealership stated that workers had to remove the driver’s seat and carpet completely, realizing that the entire carpet was soaked in water. As more parts were disassembled, more water began coming out.
Broco claimed that an improperly installed windshield would leak immediately, not after three months. They made this claim to prove that an improper installation did not cause the leak. The tribunal found this “speculative.”
Ultimately, the tribunal declared that BC car shop was negligent in this case and awarded Morrison $3,349.98, which included $3,000 in repairs and the rest in tribunal fees.
You can read the full decision posted online here.