Microsoft says it’s investigating an issue that is keeping customers worldwide from connecting to its Microsoft 365 services and its cloud platform Azure.
According to Downdetector, an online outage tracker, the number of reports related to Microsoft services surged to more than 200 just before 9 a.m. ET. Customers reported issues with Microsoft logins, the company’s Outlook platform and its website.
“We have multiple engineering teams engaged to diagnose and resolve the issue as soon as possible,” the company wrote in a status update on its website around 10:30 a.m. ET.
On a page dedicated to service updates, the company wrote that users who are able to access Microsoft 365 platforms “may experience latency or degraded feature performance.”
It said impacted services include its Microsoft 365 admin centre, cloud services Intune and Entra and its coding tool collection Power Platform. Its initial investigation found that collaborative softwares like Microsoft Teams, SharePoint Online, OneDrive for Business and Exchange Online aren’t affected.
The issue began at 11:45 a.m. UTC/7:45 a.m. ET, according to the company. Its website shows that the issues are affecting its networks around the world, including in Canada.
CBC News has reached out to Microsoft for more information.
The company is announcing its fourth quarter earnings on Tuesday at 5:30 p.m. ET.